We’re thrilled to share that Elisha Insights, the advanced contact center analytics solution from Elisha Telecom, has been named a Finalist in two prestigious categories at the Comms Council UK Awards 2025: Best Innovation and Best Comms Application.
The Comms Council UK Awards celebrate the best in British telecoms, spotlighting cutting-edge technology and outstanding contributions to the communications sector. To be shortlisted in not one, but two major categories is a significant recognition of Elisha Telecom’s relentless commitment to innovation, customer service, and AI-driven excellence.
Redefining Customer Experience with Elisha Insights
At the heart of Elisha Insights lies a powerful AI engine that leverages the latest advancements in Large Language Models (LLMs) and Natural Language Processing (NLP) to deliver real-time, intelligent analysis of customer service interactions. Whether through video, audio, or text, the system processes conversations and outputs qualitative and quantitative insights that transform how businesses understand and engage with their customers.
Key features include:
- Customizable KPIs to measure customer satisfaction, call quality, and agent performance
- Automatic categorization and sentiment analysis of calls
- Script compliance tracking and conversation intent recognition
- Keyword highlighting and advanced transcript-based search
- Seamless integration with existing IT systems, including APIs and embeddable components
- Enterprise-grade privacy protections with built-in PII filtering
- Fully managed service with 24/7 support and 99.9% uptime
Elisha Insights represents the first in a growing suite of Agentic AI software solutions from Elisha Telecom—a strategic move toward empowering organizations with autonomous, adaptive, and intelligent tools designed to revolutionize enterprise communications and decision-making.
A Milestone Worth Celebrating
Elisha Insights also marked its first anniversary last July 8, 2025 with a lively celebration at Fabal Brewhall in London, England. Featuring Paul Marney and the Rascals, the event brought together Elisha Telecom’s resellers, partners, and friends for an evening of camaraderie and reflection on a successful first year. The milestone event underscored the platform’s rapid growth and the strong community that has formed around Elisha Telecom’s mission to elevate customer experience through AI-powered analytics.
From launching in early 2024 to becoming a finalist in a major industry award within a year, Elisha Insights has made remarkable strides—and the anniversary celebration was a fitting way to honor that momentum.
Innovation that Matters
Being shortlisted for Best Innovation is a testament to Elisha Telecom’s dedication to staying at the forefront of AI and communications technology. Elisha Insights is not just a tool—it’s a strategic solution that enables organizations to scale customer support while ensuring consistent quality and performance.
The Best Comms Application nomination highlights the platform’s practical impact, having been successfully deployed for clients across the globe with measurable improvements in operational efficiency and customer engagement.
A Legacy of Excellence, A Future of Intelligence
For over two decades, Elisha Telecom—a longtime partner and sister company of EACOMM—has been a trusted provider of next-generation telecom and cloud communications solutions. With Elisha Insights, the company has extended its leadership into the realm of intelligent analytics—delivering unmatched value to its global clientele.
We congratulate the Elisha Telecom team on this well-deserved recognition and look forward to the awards ceremony with great excitement.
To learn more about Elisha Insights, visit elishatelecom.com or contact sales@elishatelecom.com.