Chaital AI Chatbot at One: New Features and Real-World Applications
As Chaital marks its first anniversary, we reflect on a year of innovation, growth, and success. Since its launch, Chaital has rapidly become an invaluable asset for organizations across various industries, showcasing its flexibility and effectiveness in streamlining communication and improving processes. From driving significant sales growth to assisting in complex system operations, Chaital’s impact has been profound. This milestone marks not just a year of service, but a year of empowering organizations to harness the power of AI-driven communication in ways that were previously unimaginable. How Organizations are using Chaital The variety of use cases we’re seeing from our clients is a testament to how flexible and useful Chaital can be. Here are a few examples of how Chaital has helped our clients simplify and improve their work processes. Facebook and Website Sales Assistant Most of Chaital’s clients use it as a frontline assistant for general questions about an organization’s products and services. Configured properly, Chaital can not only answer queries but actually close sales. One of our clients, for example, has seen close to 50% growth in sales from leads generated via Facebook Messenger by allowing Chaital to instantly address potential customers’ queries, whereas before it took them a few hours or even days to respond. System User Assistant One of the first deployments of Chaital was as an assistant in utilizing a complex integrated sales and customer relationship management system for a Philippine distribution company. Trained using the system’s extensive user manual, system users now only need to ask the chatbot how to do specific tasks, and Chaital will provide a step-by-step answer supported by screenshots and relevant links. Exam and Activities Maker Academ-e Multi Media has always been on the cutting edge of technology when it comes to deploying its learning content. When Academ-e was initially developing its content in 2020, EACOMM provided a custom text-to-speech engine capable of both Filipino and English voices to rapidly accelerate its video production process. With the advent of Generative AI last year, EACOMM offered Academ-e a heavily customized version of Chaital trained on content developed by Academ-e’s esteemed learning content developers and editors to rapidly develop exam questions and class activities for the over 1,300 learning modules that Academ-e produces. Research Assistant Chaital’s Generative AI has proven to be a very useful tool in qualitative research. For over a year now, Chaital has been helping professors from the University of the Philippines transcribe, summarize, and analyze research data from interviews and written surveys. Legal Guidance Philippine government agencies have deployed Chaital as a guide and assistant to help stakeholders understand complex and intricate government regulations. Chaital can be trained by uploading citizen charters, memorandum circulars, legal decisions, and the like to allow it to answer questions in an understandable and accurate manner. Chaital Features Due to the rapid pace of generative AI development over the past year, EACOMM is working hard to ensure Chaital’s features and capabilities are in line with what the latest technologies have to offer. Below is a summary of Chaital’s current features and capabilities. Seamless Integration Easily embed Chaital into one or more websites by simply copying and pasting the chat code. Integrate with your preferred chat engine, whether it’s LiveChat, Facebook Messenger, Viber, or another platform of your choice. Multilingual Capabilities Converse in English and over fifty other languages, including Filipino and some native dialects, ensuring accessibility and inclusivity for diverse audiences. Rich Media Support Enhance interactions by allowing the chatbot to post relevant photos or videos directly within the chat, making conversations more engaging and informative. Intelligent Messaging Utilize manual and AI-generated trigger messages to guide users through their journey, ensuring they receive timely and relevant information. Extensive Training Data Benefit from up to 1GB of text-based training data, allowing Chaital to learn and adapt to your specific organizational needs. Chaital can even crawl your web pages and databases to provide real-time, automated training of your chatbots. Unlimited Chatbots Deploy as many chatbots as your organization requires, each tailored to different aspects of your business, whether for customer support, sales, training, etc. Comprehensive Analytics Access detailed dashboards and reports that provide insights into chatbot performance, user interactions, and overall effectiveness. Chat History Management Easily search and filter chat histories by webpage/channel, date range, and more, with one year of storage included. As Chaital continues to evolve and expand its capabilities, the possibilities for enhancing communication and streamlining operations are limitless. Whether you’re looking to boost customer engagement, improve internal processes, or explore new AI-driven innovations, Chaital is ready to help your organization achieve its goals. Don’t miss the opportunity to experience the transformative power of Chaital—contact EACOMM Corporation today to learn how you can integrate this cutting-edge solution into your business strategy. Email info@eacomm.com or call us at +632 7217 0372.
The Truth about AI in the Workplace
AI or Artificial Intelligence (AI) is the buzzword for 2023. But what do you really know about the truth about AI? What is it all about? What are the risks and benefits of having AI in the workplace? This article hopes to shed light on how Philippine companies can benefit from AI and manage the risks involved in adopting it in the Filipino workplace. What is Artificial Intelligence? AI can be defined as: The ability of a computer system to perform tasks commonly associated with intelligent beings. It applies to developing systems endowed with the intellectual processes of humans: Inherent to most AI systems is the ability to LEARN. Referred to as Machine Learning, this pertains to the computer program’s ability to generate insights or predict outcomes based on the data it is provided. For example, a computer program will know what a cat looks like by looking at hundreds, if not thousands, of photos of cats. ChatGPT was trained on at least 570GB of text gathered from the Internet. While some AI can learn by itself, most AI applications were trained by dozens or even hundreds of people. History of AI Types of Artificial Intelligence Narrow AI (Weak AI) Narrow AI refers to AI systems that are designed to perform specific tasks or functions within a limited domain. These systems are focused on excelling at a particular task rather than possessing general intelligence. Narrow AI is the current form of AI in use today and is applied in various industries such as healthcare, finance, and transportation. General AI (Strong AI) General AI refers to AI systems that possess the ability to understand, learn, and apply knowledge across a wide range of tasks and domains. Unlike Narrow AI, General AI aims to exhibit human-like intelligence and cognitive abilities. It would have the capacity to understand natural language, reason, learn from various sources, and perform tasks across diverse domains. As of 2023, General AI is yet to be achieved. Examples of Narrow AI Speech Recognition: Detecting and analyzing what a human is saying and converting it to actions/text. Examples: Amazon Alexa, Apple Siri, Google Assistant Natural Language Processing (NLP): NLP involves the understanding and interpretation of human language. Includes determining intent, sentiment, meaning, etc. Examples: IBM Watson, ChatGPT Computer Vision and Image Recognition: Enabling machines to understand and interpret visual information. Examples: Tesla Autopilot, Google Lens Recommendation Systems: Analyzes and cross-references user preferences and behavior and predicts/suggests products that the user might like. Examples: GoogleAds, Facebook, TikTok, Netflix, Amazon, etc. Benefits of AI AI offers several benefits across various domains. One of the key advantages is improved efficiency. By automating repetitive and time-consuming tasks, AI frees up employees to concentrate on more strategic work. This increased efficiency not only leads to higher productivity but also brings about significant cost savings. For instance, AI-powered chatbots, automated data analysis, and document processing are examples of how AI streamlines operations and enhances efficiency in different industries. Another benefit of AI is its ability to enhance decision-making processes. AI provides data-driven insights and analysis, enabling better-informed decisions. Through predictive analytics and machine learning algorithms, AI can identify patterns and trends in vast datasets, enabling organizations to make informed decisions promptly. Real-time data analysis is particularly valuable, as it empowers businesses to stay agile and respond to changing circumstances. Examples of AI-driven decision-making include recommendation engines used in social media and e-commerce websites, which offer personalized suggestions to users based on their preferences and behaviors. AI also contributes to increased accuracy and precision in tasks. AI systems can perform operations with minimal errors, eliminating human errors and biases that can impact outcomes. This is particularly relevant in fields such as automated quality control, image recognition, and natural language processing, where AI algorithms can achieve high levels of accuracy and consistency. Furthermore, AI plays a crucial role in improving customer experience. By analyzing user data and preferences, AI enables personalized experiences. Recommender systems, for instance, suggest relevant products, services, or content based on individual preferences, enhancing customer satisfaction and engagement. Additionally, AI can assist human representatives in real-time interactions, ensuring seamless customer engagement and addressing inquiries promptly. Lastly, AI drives workplace innovation by augmenting human workers. With AI-assisted systems, employees can focus on the creative, intellectual, and innovative aspects of their work. AI acts as a powerful tool to support and amplify human capabilities, allowing workers to explore new possibilities and push the boundaries of their roles. The uses of AI systems, such as ChatGPT, are only limited by the user’s imagination, highlighting the potential for innovation and transformation in the workplace. Risks of AI The widespread adoption of artificial intelligence (AI) poses several risks that need to be addressed. One significant concern is the potential disruption to the workforce. As AI technology advances, there is a growing risk of automation replacing low-skilled and repetitive jobs. This could lead to the redundancy of workers who perform tasks such as first-line customer support, transcription, and inventory management. To mitigate this risk, it is crucial for workers to upskill and reskill themselves to effectively leverage AI in their respective roles and maximize its benefits. Another important risk associated with AI is the potential for bias and discrimination. AI systems rely on training data, and if the data contains inherent biases, the AI algorithms may perpetuate and amplify these biases. This can result in discriminatory outcomes in areas such as hiring, promotions, and customer interactions. It is essential to address these biases and ensure that AI systems are designed and trained in a way that promotes fairness and equality. Privacy and security concerns also arise with the use of AI. The collection, storage, and processing of personal and sensitive data by AI systems raise concerns about data protection. There is a risk of data breaches, unauthorized access, and misuse of information, which can have serious implications for individuals and organizations. Appropriate measures need to be taken to safeguard data and ensure that AI systems comply with privacy regulations. Lack