Digital Transformation Maturity — Self Assessment

The use of digital technologies to improve business performance is now a national priority in the Philippines, with the Philippine Development Plan 2023–2028 directing agencies to digitalize essential services (eGov, cloud-first) [1]. Mid-sized and large companies and government entities should assess their digital maturity—how effectively they leverage technology across strategy, processes, people, and culture [2]. A solid framework covers digital strategy & leadership, technology & automation, data & analytics, processes, people & culture, plus customer engagement and emerging technologies [3][4][5]. These categories align with established models—Baker Tilly highlights strategy, technology, data, process, and culture [3], while Kissflow defines digital maturity as an organization’s capacity to create value through digital technologies [4]—and assessments help identify whether an organization is early (“initial/emerging”) or advanced (“managed/optimized”), guiding gaps and opportunities for innovation and competitiveness [6][7].

EACOMM Corporation

Instructions

Answer each question on a scale of 1 (lowest) to 5 (highest). Where appropriate, consider '1' = Not at all / No capability and '5' = Fully embedded / Best practice. Explanations accompany each question.

Does your executive leadership have a documented digital transformation strategy or roadmap aligned with organizational goals (including funding/resources)?
3
Are business units (operations, finance, HR, etc.) aligned with the digital strategy, or do they operate in silos? Alignment indicates cross-unit coordination and shared objectives.
3
Do you have a dedicated change-management team/process, including communication and staff training, to ensure new systems are adopted successfully?
3
To what extent are core functions (accounting, inventory, payroll, procurement) automated using integrated software (ERP/HRIS) versus spreadsheets and paper?
3
Are paper-based processes (invoices, contracts, personnel files) handled digitally with document management and workflow systems to avoid manual steps?
3
Do you use standard digital workflows (e-signatures, digital approvals, automated notifications) for routine tasks?
3
How strong is your internal IT/software team? Can you develop or maintain custom systems as needed, or do you rely entirely on external vendors?
3
Is your IT infrastructure modern and robust (reliable networks, servers/cloud hosting, cybersecurity)? This ensures a strong backbone for digital tools.
3
Have you adopted cloud services (IaaS/SaaS) for software, storage or business applications that improve flexibility and scalability?
3
Do you systematically collect data on operations and customers (sales KPIs, feedback, production) that can be used for analytics?
3
Do you use BI tools, dashboards or analytics regularly to spot trends and inform decisions?
3
Are business decisions typically data-driven (based on dashboards/forecasts) rather than purely on gut feel?
3
Do you provide digital channels (portals, online support, self-service) to your customers or citizens?
3
Have you developed mobile solutions (apps or mobile-optimized services) for employees or external users?
3
Is your website, eCommerce channel, and multimedia presence optimized and updated regularly to support customer engagement?
3
Are employees encouraged to experiment with technology (hackathons, pilots, innovation days)? Do you run pilots regularly?
3
Do you provide ongoing digital skills training (data literacy, software training) so staff can use new tools effectively?
3
Do IT, operations and business teams collaborate closely (joint projects, shared KPIs) or mostly work in isolation?
3
Are you currently using or exploring AI tools (chatbots, predictive analytics, NLP) in any part of your business?
3
Do you use or plan to use IoT/connected devices (sensors, GPS trackers, smart equipment) for monitoring or automation?
3
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