EACOMM is looking for Client Success Specialists to join its award-winning team. The position is tasked to assist and train clients during the deployment of their system.
Qualifications:
- Bachelor’s degree in computer science or IT-related course
- Strong customer service and communication skills
- Knowledge of Microsoft Excel and Powerpoint (must have)
- Knowledge of image and video editing for documentation (good to have)
- Must have the drive and initiative to learn and do self-study to get tasks done properly
- Willing to be trained
- Willing to go on field work and conduct training (within and outside Metro Manila)
- Accuracy and attention to detail
Responsibilities:
- Understand the processes and purpose of the products to be deployed
- Organization of existing training materials and apply modifications as needed
- Creating screenshots and video materials to be used for training
- Verification if there are bugs encountered per module
- Report bugs and errors to development teams
- Capture minutes of meeting every client engagement
- Updating of Gantt charts
Email your resume to admin@eacomm.com or apply online here.