As Chaital marks its first anniversary, we reflect on a year of innovation, growth, and success. Since its launch, Chaital has rapidly become an invaluable asset for organizations across various industries, showcasing its flexibility and effectiveness in streamlining communication and improving processes. From driving significant sales growth to assisting in complex system operations, Chaital’s impact has been profound. This milestone marks not just a year of service, but a year of empowering organizations to harness the power of AI-driven communication in ways that were previously unimaginable.
How Organizations are using Chaital
The variety of use cases we’re seeing from our clients is a testament to how flexible and useful Chaital can be. Here are a few examples of how Chaital has helped our clients simplify and improve their work processes.
Facebook and Website Sales Assistant
Most of Chaital’s clients use it as a frontline assistant for general questions about an organization’s products and services. Configured properly, Chaital can not only answer queries but actually close sales. One of our clients, for example, has seen close to 50% growth in sales from leads generated via Facebook Messenger by allowing Chaital to instantly address potential customers’ queries, whereas before it took them a few hours or even days to respond.
System User Assistant
One of the first deployments of Chaital was as an assistant in utilizing a complex integrated sales and customer relationship management system for a Philippine distribution company. Trained using the system’s extensive user manual, system users now only need to ask the chatbot how to do specific tasks, and Chaital will provide a step-by-step answer supported by screenshots and relevant links.
Exam and Activities Maker
Academ-e Multi Media has always been on the cutting edge of technology when it comes to deploying its learning content. When Academ-e was initially developing its content in 2020, EACOMM provided a custom text-to-speech engine capable of both Filipino and English voices to rapidly accelerate its video production process. With the advent of Generative AI last year, EACOMM offered Academ-e a heavily customized version of Chaital trained on content developed by Academ-e’s esteemed learning content developers and editors to rapidly develop exam questions and class activities for the over 1,300 learning modules that Academ-e produces.
Research Assistant
Chaital’s Generative AI has proven to be a very useful tool in qualitative research. For over a year now, Chaital has been helping professors from the University of the Philippines transcribe, summarize, and analyze research data from interviews and written surveys.
Legal Guidance
Philippine government agencies have deployed Chaital as a guide and assistant to help stakeholders understand complex and intricate government regulations. Chaital can be trained by uploading citizen charters, memorandum circulars, legal decisions, and the like to allow it to answer questions in an understandable and accurate manner.
Chaital Features
Due to the rapid pace of generative AI development over the past year, EACOMM is working hard to ensure Chaital’s features and capabilities are in line with what the latest technologies have to offer. Below is a summary of Chaital’s current features and capabilities.
Seamless Integration
Easily embed Chaital into one or more websites by simply copying and pasting the chat code. Integrate with your preferred chat engine, whether it’s LiveChat, Facebook Messenger, Viber, or another platform of your choice.
Multilingual Capabilities
Converse in English and over fifty other languages, including Filipino and some native dialects, ensuring accessibility and inclusivity for diverse audiences.
Rich Media Support
Enhance interactions by allowing the chatbot to post relevant photos or videos directly within the chat, making conversations more engaging and informative.
Intelligent Messaging
Utilize manual and AI-generated trigger messages to guide users through their journey, ensuring they receive timely and relevant information.
Extensive Training Data
Benefit from up to 1GB of text-based training data, allowing Chaital to learn and adapt to your specific organizational needs. Chaital can even crawl your web pages and databases to provide real-time, automated training of your chatbots.
Unlimited Chatbots
Deploy as many chatbots as your organization requires, each tailored to different aspects of your business, whether for customer support, sales, training, etc.
Comprehensive Analytics
Access detailed dashboards and reports that provide insights into chatbot performance, user interactions, and overall effectiveness.
Chat History Management
Easily search and filter chat histories by webpage/channel, date range, and more, with one year of storage included.
As Chaital continues to evolve and expand its capabilities, the possibilities for enhancing communication and streamlining operations are limitless. Whether you’re looking to boost customer engagement, improve internal processes, or explore new AI-driven innovations, Chaital is ready to help your organization achieve its goals. Don’t miss the opportunity to experience the transformative power of Chaital—contact EACOMM Corporation today to learn how you can integrate this cutting-edge solution into your business strategy. Email info@eacomm.com or call us at +632 7217 0372.